Effective Date: August 1, 2025
At CPF Launchpad, your privacy is important to us. This Privacy Policy explains how we, CPF Floors LLC and CPF Floors Atlanta LLC ("CPF Floors", “we,” “our,” or “us”), collect, use, share, and protect your personal information when you interact with our digital platforms, including our website at https://launchpad.cpffloors.com, and through any communication channels such as email, phone, or live chat.
1. Who We Are. CPF Floors Atlanta LLC operates the CPF Launchpad program in the State of Georgia under a licensing agreement granted by CPF Floors LLC. CPF Floors LLC is the owner of the CPF Launchpad trademark, brand assets, and core logistics infrastructure. As the license holder, CPF Floors Atlanta LLC manages commercial operations, customer relationships, and sales activities for the Georgia region. CPF Floors LLC provides centralized manufacturing, warehousing, and technical support to CPF Floors Atlanta LLC and other licensed entities. For any inquiries related to operations outside of Georgia, please contact CPF Floors LLC directly.
2. Information We Collect. We collect personal information that helps us provide services and communicate effectively. This includes identity information (such as your name, email address, phone number, and company name), account credentials (username and password), transaction data (such as order history and delivery details), billing information (such as billing address and payment method), and technical data (such as IP address, browser type, and device identifiers). We may also collect communications you send us through forms, emails, or chat platforms.
3. How We Collect Information. We collect data through a variety of methods. You may provide it directly when filling out forms, creating an account, or speaking with our team. We also collect data automatically when you visit our website via cookies, analytics tools, and tracking technologies. Additionally, data may be shared internally between CPF Floors related entities for legitimate business purposes, such as payments and transactional data, order fulfillment and logistics coordination.
4. Cookies and Analytics. We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and collect data about how you interact with our site. These tools allow us to analyze traffic and user behavior to improve functionality. We may also use third-party tools like Google Analytics to gather aggregated data. You can manage cookie settings through your browser preferences.
5. How We Use Your Information. Your personal information is used to provide our products and services efficiently. This includes processing orders, managing accounts, delivering materials, responding to inquiries, and providing support. We may also use your data to improve user experience, personalize content, conduct research and analysis, and send marketing communications when legally permitted.
6. Sharing Your Information. We only share your personal data with third parties when necessary. This includes CPF Floors LLC for logistics and administrative purposes, third-party service providers such as payment processors and delivery services, and legal authorities when required by law. We do not sell your data to third parties under any circumstances.
7. Data Security. We implement technical, organizational, and administrative safeguards to protect your personal data from unauthorized access, loss, misuse, or alteration. While we take reasonable steps to protect your information, no digital system can be guaranteed to be 100% secure. We recommend that you also protect your credentials and access devices.
8. Children’s Privacy. Our services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under this age. If we become aware that a child has submitted data, we will delete it promptly.
9. California Residents – Your Privacy Rights. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include: the right to know what personal data we collect and how we use it; the right to request access or deletion of your data; the right to opt-out of the sale or sharing of your information; and the right not to be discriminated against for exercising your privacy rights. To exercise these rights, please email us at [email protected]. We do not sell or share personal data of users under the age of 16.
10. Your Choices. You may opt out of receiving marketing emails at any time by clicking the unsubscribe link provided in our messages. To request data access, correction, or deletion, please contact us at [email protected]. We will respond to valid requests in accordance with applicable privacy laws.
11. Updates to This Privacy Policy. We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any modifications will be posted on this page with an updated effective date. By continuing to use our services, you agree to the updated terms.
12. Contact Information. For any questions, concerns, or data subject requests (DSRs), you can contact our team at:
Email: [email protected]
Phone: +1 (305)602-2330
Business Addresses:
# CPF Floors Atlanta LLC: 3606 McCall Pl, Doraville, GA 30340
# CPF Floors LLC: 6700 NW 77th Ct #100, Miami, FL 33166
13. Technology and Communication Policy. At CPF Floors, we use advanced technology solutions to enhance our customer relationships and streamline communications. By interacting with our platform and services, you acknowledge and agree that we may use the following technologies and communication tools as part of your experience with us:
#1 Website Analytics: We use analytics tools to understand how visitors use our website. This helps us improve the user experience, identify potential issues, and ensure that our content is relevant and easy to access.
#2 Phone and SMS Messaging: We communicate with customers, vendors, and prospects via phone calls and SMS for faster, more direct updates. This may include appointment reminders, delivery notifications, order updates, and promotions (with your consent). Depending on your carrier and the subscription you may have with them, message and data rates may apply. Telecommunication services may be provided by partners such as Twilio or Retell AI, each have their own terms of services. CPF Floors is not endorsed or sponsored by any of these companies, which are independent IP holders of their respective technologies.
#3 Email Communications: Email is used to share both transactional and marketing content, including order confirmations, sample kit information, product launches, technical documentation, and promotional offers. These may include text, images, and video-based messages.
#4 Chatbots and AI Assistants: To provide real-time support, we use AI-powered chat systems on our websites and selected social media platforms. These systems are designed to provide fast, helpful answers, and collect basic information to connect you with our team when necessary.
#5 Use of AI and Machine Learning (ML): CPF Floors use artificial intelligence (AI) and machine learning (ML) technologies to analyze customer interactions and improve operational efficiency. Where required by law, personally identifiable information (PII) may be tokenized, masked, or obfuscated to minimize data exposure. We make reasonable efforts to avoid contributing sensitive data to AI model training when using third-party systems and APIs.
#6 Advertising and Marketing Channels: We may use digital advertising platforms such as Facebook, Google, and TikTok to reach potential customers with relevant offers. These platforms may use cookies and pixels for ad personalization. CPF Floors is not endorsed or sponsored by any of these companies, which are independent IP holders of their respective technologies.
#7 Third-Party Providers and Tools: We may integrate services provided by third parties for analytics, CRM, communications, and automation. These include, but are not limited to, platforms such as Twilio, Retell, Google Analytics, Meta Pixel, and others. These third-party companies do not endorse CPF Floors or the services provided under CPF Launchpad.
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